This hands-on role with our customer’s PC Support Team requires the following:
• Configure, deliver, install, and validate technical equipment as requested
• Perform on-site troubleshooting and diagnostics of hardware and software
• Identify, research, and resolve technical problems
• Communicates information in a timely, accurate and concise manner that fosters a collaborative environment.
• Maintains inventory records of hardware and peripherals
• Adheres to our customer’s Technology defined standards and policies
Day-to-day responsibilities will require resources to Provides on-site technical support that requires creative problem-solving, using a consultative approach to end users on a variety of issues including but not limited to, computer hardware and software, security and network connectivity. Identifies, researches, resolves technical problems and possesses a thorough understanding of the products or services being offered.
Qualifications
• AS Degree in Information Sciences and Technology or experience in lieu of degree
• 2 years of progressive experience (within a clinical setting, preferred).
• Attention to detail and ability to analyze and solve technical problems.
• Interpersonal and customer service skills as well as being self-motivated.
• Intricate knowledge of the use of mobile devices, networking, personal computers, printers, and computer terminology.
• Knowledge of network protocols, computer hardware/software and peripherals.
• Must be friendly, courteous, presentable, service-oriented, flexible and enjoy working with all levels of staff.
• Must be able to visit multiple business and education locations. (Dependent on employment location)
• Exceptional customer service skills.
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