Job Description

About Us

InStride Health’s mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to become the nation’s most trusted provider of pediatric anxiety and OCD care.

Team InStride Health: Our Core Values

• Give Heart : We lead with heart, treating patients and their families the way we want our loved ones to be treated.
• Work Smart : We find smarter ways to solve hard problems and fix the broken mental health system by leveraging technology, diversity of thought, and innovation.
• Have Humility : We leave our egos at the door, empowering our team to collaborate, celebrate diversity, and adopt a growth mindset.
• Embrace Community: We all belong. We are in this together, and we never worry alone. We believe in each other and recognize that every voice matters.

About the Role

We are seeking a Billing Coordinator to support front-end and back-end billing operations across our fully virtual care delivery model. This role plays an important part in supporting a seamless and compliant revenue cycle by helping ensure services are accurately documented, charges are entered on time, and insurance claims are submitted, tracked, and resolved efficiently. The Billing Coordinator will support key billing activities including charge entry, claims submission and follow-up, denial resolution, patient billing, and accounts receivable monitoring. With guidance and partnership from senior team members, this role will assist in identifying patterns related to billing errors and denials and contribute to efforts aimed at improving clean claim rates, reimbursement outcomes, and overall billing accuracy.

This role requires close collaboration and strong communication skills to build effective working relationships with care team members, cross-functional partners, families, and external stakeholders. The Billing Coordinator also serves as a supportive point of contact for families navigating insurance and billing questions, balancing technical knowledge with empathy and clear communication.

Responsibilities:

• Review clinical documentation to support accurate and timely charge entry in the billing system in accordance with payor requirements.
• Assist with monitoring for missing or delayed charges and support timely submission within payor filing limits.
• Submit insurance claims and monitor claim status to help ensure compliance with payor-specific guidelines.
• Assist in identifying and correcting claim errors, rejections, and denials to support a clean and efficient billing cycle.
• Support denial resolution activities, including investigation, correction, resubmission, and follow-up, with guidance as needed.
• Help identify billing denial trends and contribute observations to senior team members to support improvements in clean claim rates and reimbursement outcomes.
• Serve as a billing point of contact for families, explaining insurance processing, copays, deductibles, and balances with empathy and clarity.
• Assist with self-pay billing, patient statement cycles, and individualized payment plans.
• Support accounts receivable monitoring through reporting, reconciliation, and audit-related activities.
• Use billing and financial reports to help manage daily workflows and prioritize follow-up tasks.
• Partner with Patient Experience, Authorization & Eligibility, and clinical teams to help resolve coverage questions and support billing education.
• Maintain accurate patient accounting records while adhering to HIPAA and internal data privacy and confidentiality policies.
• Support audits and special projects related to billing accuracy, compliance, and process improvement as needed.

What You Need to Succeed in the Role

• 1–3 years of healthcare billing experience; behavioral health or telehealth experience strongly preferred.
• Bachelor’s degree in business, healthcare administration, or a related field preferred.
• Working knowledge of insurance payor policies, billing guidelines, and claims submission requirements.
• Familiarity with CPT and ICD-10 codes and how they impact billing and reimbursement.
• Experience with billing platforms; experience with Mahler, Apero, or similar RCM software preferred.
• Proficiency in Google Workspace or Microsoft Office, particularly spreadsheets.
• Exceptional attention to detail, organization, and ability to manage multiple priorities in a fast-paced environment.
• Clear written and verbal communication skills, with the ability to translate complex insurance concepts into clear, understandable language for families.
• Ability to work independently on assigned tasks while seeking guidance when needed.
• Collaborative mindset with comfort partnering across teams and supporting patients and families with a customer-service orientation.

Additional Preferred Qualifications

• ​​Previous experience in medical billing or coding.
• Background in behavioral health billing.
• Experience in a startup or entrepreneurial environment.
• Experience running billing and claims reports to drive daily workflows.
• Passion for mental health and expanding access to care.

The expected annual salary for this role is between $52,000-$58,000. Actual starting salary will be determined on an individualized basis and will be based on several factors including but not limited to specific skill set, work experience, etc.

Why Join Our Team

• Generous benefits package (401k with match, Flexible PTO, paid holidays, paid service days, 4 week paid sabbatical, 12 week paid parental leave, health benefits starting on your first day, and more)
• Opportunity to join a mission-driven company that is changing the landscape of pediatric mental health treatment
• Chance to make a far-reaching impact by helping children and families access desperately-needed, evidence-based care
• Opportunity to work with talented and experienced team members who have devoted their lives to solving this problem
• Fully virtual: work from the comfort of your home with periodic in-person retreats

Commitment to Diversity, Equity, Inclusion, & Belonging (DEIB)

We want to make our clinical services available for everyone, no matter where you come from, what you look like, or how you identify. To achieve this, we recognize we must continually make progress in building a more diverse, equitable, and inclusive team. Through these efforts, we support two primary objectives at InStride Health:

1. Providing high quality patient care to families. We are in a privileged position to support families during a vulnerable time in their lives. We approach all families and each other with compassion and are most effective as a diverse team where all individuals feel valued, respected, and accepted.
2. Building a mission-driven business that lasts. Specifically, we believe our commitment to a supportive culture improves innovation, decision-making, and efficiency.

We invite you to share any additional information about yourself or your experiences that may not be reflected in your CV. Inclusion of this information is completely voluntary.

Beware of fake job postings and offers. All official communications from InStride Health will come from email addresses ending in @instride.health. We will never ask for personal information such as Social Security numbers or bank details during the application process. If you receive a suspicious job offer or communication, please contact our recruitment team directly (talent@instride.health) to verify its authenticity.

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